Web Chat is a live messaging tool embedded on a website that allows visitors to have real-time conversations with a business.
Key Features:
· Typically appears as a chat bubble or popup on the bottom corner of a website.
· Can be manned by a human (e.g., customer service agent) or an automated system (chatbot).
· Used for answering questions, generating leads, or providing support.
Example:
A visitor goes to a dentist's website. A chat bubble pops up:
“Hi there! Have a question? We're here to help.”
The visitor types a question, and a chat widget replies instantly.
An AI Chatbot is an automated chat assistant that uses artificial intelligence (like me!) to understand and respond to user questions — without needing a live person.
Key Features:
- Available 24/7
- Can answer FAQs, book appointments, qualify leads, or guide users through the website
- Learns from interactions and can become smarter over time
- Often integrates into web chat systems
Example:
A user types:
“Do you accept new patients?”
The chatbot replies instantly:
“Yes, we’re accepting new patients! Would you like to book a free consultation?”
Most businesses today combine both:
- Web Chat hosts the chat interface.
- AI Chatbot handles initial responses and basic queries.
Use Cases in Business:
- Customer support
- Sales and lead capture
- Appointment scheduling
- Product recommendations
- Order tracking and FAQs
Would you like help choosing a web chat or chatbot platform for your business?